inDemand is the market-leading agency for eCommerce integration, store management expertise & digital marketing.

The best eCommerce platforms such as eBay, Magento and Neto empower merchants and brands with the framework to rapidly innovate and grow.

Online buyers are very demanding so digital merchandising, order management & exceptional customer service are essential for success.

inDemand connects the dots for retailers, manufacturers, distributors and online stores.

From eBay & Amazon and Trade Me data management solutions to third party applications that integrate with your CMS, to fully managed online stores, we have your eCommerce back-end and your front-end truly covered!

Connecting The Dots For Your Online Retail Success

We manage & partner with you for long-term success on eBay, Magento, Amazon, Neto, Trade Me & more

Bricks & Mortar

Point of Sale System
Click and Collect
Walk in Customers
Kiosks / Pop Up Stores

Channels (eBay Amazon Trade Me)

Listing Management
Order Management
Sync of Inventory with Webstore

Customer Care

Responding to Product & Delivery Queries
Buyer Management
Reputation Management
eBay Defect Management

Enterprise Resource Planning

Stock & Supplier Management
Order Preparation & Tracking
Warehouse Management

3PL

Extensions

Extensions & Configuration
Apps / Widgets
Custom Extensions

Finance

Accounting & Tax Integration

Financial Reporting

Front-End Development

Customised responsive design
Easy to use CMS
Multi Vendor & Multi Store functionality

Integration

Discovery
Preparation
Patches
Implementation
Post Integration Support

Logistics

Logistics
Custom Shipping Solutions
Off the Shelf Solutions
Shipping Menus

Marketing & PR

Shopping Comparison
Online Marketing
Social Media
Email Marketing / EDMs
Content / Copywriting

Payments

PCI Compliance
Fraud Checks
Mobile Enabled
Post pay

Search Engine Optimisation

Google AdWords
On-Page & Off-Page Optimisation
Copywriting
Performance Analysis

Our Enterprise Clients Include:

Staples eBay Store
Telstra
Genesis
Dell
Bargains Online
The Co-Op
3M
Bonds Outlet
Westpoint Autos

We Have Your Front-End & Your Back-End Covered

End-to-end solutions for your ever-evolving commerce channels

multichannel commerce platforms

inDemand has earned an enviable reputation for providing outsourced eCommerce store management

Strategy

Expert advice, guidance, and solutions from idea to implementation

Development

eCommerce platform selection, customisation, integration, and extensions maximise value from your technology investment

 Management

Ongoing store management from site merchandising & order management to customer service

Audit

Speed, performance, technical & SEO monitoring provide timely identification of vulnerabilities & opportunities to optimise

eCommerce Platforms & Marketplaces - You're in Safe Hands

eBay ecommerce platform

eBay - Australia’s Leading Marketplace

If you want to get in front of up to 162 million warm shoppers, eBay is the marketplace to do it.

Since receiving eBay training certification in 2005, we have been helping businesses start, scale and succeed on eBay. Alongside eBay training, we have been developing and customizing eBay stores for enterprises and SMBs since 2007.

More About eBay Stores
Magento Logo

Magento - Australia's Favourite eCommerce platform

Magento is arguably the World’s most flexible commerce platform and powers 45% of Australia’s online stores.

We can convert your Magento store into a fully integrated eBay store, Amazon store and TradeMe store with cost-effective extensions such as M2E Pro no matter the volume or complexity of the SKUs in your product catalogue.

More About Magento
Amazon stores

Amazon is coming to town... and we are already in the game!

We have been integrating Amazon stores for years. Ask inDemand how to create the right retail strategy for successful eCommerce in the age of Amazon.
More About Amazon
Neto

Power your eCommerce with Neto

Neto enables retailers and large-scale wholesalers to build multi-channel businesses that scale on demand.
Ask inDemand about how Neto can help you realise your multichannel and omnichannel retail dreams.
More About Neto

Common Questions about Online Retail

Is Cross-Border Commerce Important?

Cross-border commerce is going to explode by 2020. If you want to ramp up your cross-border commerce channels talk to inDemand about integrations for cross-border commerce.

Do we really need an eBay store in 2017?

A. Yes. eBay = Scale + Customer Acquisition + Marketplace Infrastructure

The primary reason for selling on eBay is the huge scale of the eBay marketplace. eBay is also a powerful business acquisition tool and a leading indicator of consumer trends.

eBay allows merchants to have branded, customised eBay stores but from mid 2017 active content will be banned in eBay stores. If you are planning a new eBay store we will ensure it is eBay compliant. If you already have an eBay store we can help you identify and remove active content.
Find Out More About eBay Stores

What do we need to know about eBay banning active content?

Active Content has long been known to slow down loading time of the page. It also opens the door to security breaches leading to abuse in the marketplace and inhibits purchases made on mobile devices.

Does your eBay store contain some sort of Active Content? You are not alone. Almost all customised eBay stores contain some sort of Active Content. Act Now – Speak to inDemand about ensuring your eBay store is fully compliant.

Why is M2E Pro the most trusted extension for integrating Magento stores?

M2E Pro is a Magento trusted (TM), award-winning extension, which enables merchants of all sizes to fully integrate Magento based system(s) into a range of eCommerce platforms including eBay, Amazon, Rakuten and Trade Me.
M2E Pro is the best in class. It’s unique, policy based approach allows products with similar characteristics to be grouped together and to be managed efficiently saving time and allowing bulk updates.

Ask us how to sync your inventory, implement various pricing strategies and thrive when selling on eBay, Amazon, Rakuten & Trade Me and make selling across multi-channels easy.

Why is ongoing store management critical for online retailers?

Ongoing store management (site merchandising, order management & customer service) maximise the consumer experience and drive revenue growth. Feedback and review sites are making it ever more important for retailers to ensure customer satisfaction.