inDemand is the market-leading agency for eCommerce integration, store management expertise & digital marketing.

Brands and distributors partner with inDemand to enjoy rapid and sustained multi channel growth on eCommerce marketplaces Amazon, eBay, MyDeal, Catch and Trade Me and eCommerce platforms including Magento, Neto and Shopify.

Online buyers are very demanding so digital merchandising, order management & exceptional customer service are essential for success.

inDemand connects the dots for retailers, manufacturers, distributors and online stores.

From Amazon, eBay and Trade Me data management solutions to third party applications that integrate with your CMS, to fully managed online stores, we have your eCommerce back-end and your front-end truly covered!

Connecting The Dots For Your Online Retail Success

We manage & partner with you for long-term success on Amazon, eBay, Magento, Neto, Trade Me & more

Bricks & Mortar

Point of Sale System
Click and Collect
Walk in Customers
Kiosks / Pop Up Stores

Channels (Amazon, eBay, Trade Me)

Listing Management
Order Management
Sync of Inventory with Webstore

Customer Care

Responding to Product & Delivery Queries
Buyer Management
Reputation Management
eBay Defect Management

Enterprise Resource Planning

Stock & Supplier Management
Order Preparation & Tracking
Warehouse Management

3PL

Extensions

Extensions & Configuration
Apps / Widgets
Custom Extensions

Finance

Accounting & Tax Integration

Financial Reporting

Front-End Development

Customised responsive design
Easy to use CMS
Multi Vendor & Multi Store functionality

Integration

Discovery
Preparation
Patches
Implementation
Post Integration Support

Logistics

Logistics
Custom Shipping Solutions
Off the Shelf Solutions
Shipping Menus

Marketing & PR

Shopping Comparison
Online Marketing
Social Media
Email Marketing / EDMs
Content / Copywriting

Payments

PCI Compliance
Fraud Checks
Mobile Enabled
Post pay

Search Engine Optimisation

Google AdWords
On-Page & Off-Page Optimisation
Copywriting
Performance Analysis

Case Studies

inDemand helps DELL

inDemand has been driving revenue for Dell Australia, managing its eBay channel since 2007

inDemand enabled Winc to seamlessly rebrand from Staples whilst managing 10000 SKUs with
no loss of sales or data

inDemand helps TELSTRA

inDemand manages 4 eCommerce channels for Telstra including campaign management, merchandising, customer satisfaction, returns and refunds

inDemand has enabled Elgato to seamlessly increase 7.5x times sales
per year

  • The Co-op partnered with inDemand, to facilitate and automate high volume eBay marketplace listings from a Magento platform. As a result we have taken the relationship to the next level where the inDemand team will execute and manage new marketplace initiatives. I can highly recommend the inDemand team. read more

  • M2e Pro recommended Miles and inDemand as their preferred supplier for this mammoth task. InDemand completed the whole “live-revise” process without the loss of any history or a single listing. This has enabled our company to achieve an impressive sales growth in excess of 30% in the time since read more

    Mirror Outlet Magento Integration Project
    Steve Lewis – Mirror Outlet
    Solutions Architect Mirror Outlet
  • Genesis turns to inDemand when it needs integration, development, and troubleshooting done on-time and within budget. Having the ability to optimize our online experience at scale – and without the need for an in-house development team – gives us the unique and elastic approach which suits our growing business. We cannot recommend the team at inDemand enough, they are built to handle the challenge of a constantly shifting landscape with consistency and diligence – From Magento, eBay, point of sale integration and everything in-between, inDemand has us covered. read more

    Sam Pennell – Genesis Nutrition Australia
    Founder
  • Nerada was brought on as a consultant to setup and grow Dell Australia’s eBay online channel. Nerada’s expertise and results focus helped us establish a strong eBay presence quickly reaching top seller status. Nerada’s (along with Indemand) strength without a doubt is her commitment to the customer – I couldn’t count how many times she’s gone above and beyond to deliver for the customer, particularly very important if you want to run a successful eBay business. read more

    Chris Jowsey – Dell
    Online Business Manager Dell

We Have Your Front-End & Your Back-End Covered

End-to-end solutions for your ever-evolving commerce channels

multichannel commerce platforms

inDemand has earned an enviable reputation for providing outsourced eCommerce store management

Strategy

Expert advice, guidance, and solutions from idea to implementation

Development

eCommerce platform selection, customisation, integration, and extensions maximise value from your technology investment

 Management

Total store management including site merchandising, Data cleansing, order management, customer service, returns

Audit

Speed, performance, technical & SEO monitoring provide timely identification of vulnerabilities & opportunities to optimise

eCommerce Platforms & Marketplaces - You're in Safe Hands

eBay ecommerce platform

eBay - Australia’s Leading Marketplace

If you want to get in front of up to 168 million active buyers including 11 million unique Aussie visitors every month, eBay is the marketplace to do it.

Since receiving eBay training certification in 2005, we have been helping businesses start, scale and succeed on eBay. Alongside eBay training, we have been developing and customizing eBay stores for enterprises and SMBs since 2007.

Magento Logo

Magento - Australia's Favourite eCommerce platform

Magento is arguably the World’s most flexible commerce platform and powers 45% of Australia’s online stores.

Using M2E extension We can convert your Magento store into a fully integrated eBay store, Amazon store and TradeMe store. Cost-effective extensions such as M2E will seamlessly connect all of your channels, no matter the volume or complexity of the SKUs in your product catalogue.

Amazon stores

XMAS is coming... and so is Amazon Australia

Brands are the future of marketplaces. Get yours Amazon ready now.
Ask inDemand how to optimise online offerings, provide buyers with a great store experience and capitalise on consumer trust.
Neto

Power your eCommerce with Neto

Neto enables retailers and large-scale wholesalers to build multi-channel businesses that scale on demand.
Ask inDemand about how Neto can help you realise your multichannel and omnichannel retail dreams.

Our Enterprise Clients Include:

Elgato
Winc eBay Store
Telstra
Dell
Bargains Online
The Co-Op
3M
Bonds Outlet
Westpoint Autos

Common Questions about Online Retail

When will Amazon Australia launch?

Amazon Australia is expected to launch in time for the holiday shopping period and has been working behind the scenes to get Australian retailers Amazon ready.
Amazon will likely launch with the books, electronics and clothing categories.
The entry of Amazon Australia is exciting for brands and distributors as it will provide a huge global base of potential customers and the Fulfilled By Amazon (FBA) program.

Can we sell on other Amazon marketplaces?

Yes, there are already thousands of Australian businesses selling their products on existing Amazon marketplaces. Talk to inDemand about Amazon on-boarding, integration and store management

Why is online merchandising important?

Recent research shows that 83% of shoppers want a deal. Ask inDemand how adding offers can help you lift sales.

Is Cross-Border Commerce Important?

Cross-border commerce is going to explode by 2020. If you want to ramp up your cross-border commerce channels talk to inDemand about integrations for cross-border commerce.

Do we really need an eBay store in 2018?

A. Yes. eBay = Scale + Customer Acquisition + Marketplace Infrastructure

The primary reason for selling on eBay is the huge scale of the eBay marketplace. eBay is also a powerful business acquisition tool and a leading indicator of consumer trends.

eBay allows merchants to have branded, customised eBay stores. Since mid 2017 active content has been banned in eBay stores. If you are planning a new eBay store we will ensure it is eBay compliant. If you already have an eBay store we can help you identify and remove active content.
Find Out More About eBay Stores

What do we need to know about eBay banning active content?

Active Content has long been known to slow down loading time of the page. It also opens the door to security breaches leading to abuse in the marketplace and inhibits purchases made on mobile devices.

Does your eBay store contain some sort of Active Content? You are not alone. Almost all customised eBay stores contain some sort of Active Content. Act Now – Speak to inDemand about ensuring your eBay store is fully compliant.

Why is M2E the most trusted extension for integrating Magento stores?

M2E Pro is a Magento trusted (TM), award-winning extension, which enables merchants of all sizes to fully integrate Magento based system(s) into a range of eCommerce platforms including eBay, Amazon, Rakuten and Trade Me.
M2E Pro is the best in class. It’s unique, policy based approach allows products with similar characteristics to be grouped together and to be managed efficiently saving time and allowing bulk updates.

Ask us how to sync your inventory, implement various pricing strategies and thrive when selling on Amazon, eBay, Rakuten & Trade Me and make selling across multi-channels easy.

Why is ongoing store management critical for retailers selling online?

Ongoing store management (site merchandising, order management & customer service) maximises the consumer experience and drives revenue growth. Feedback and review sites are making it ever more important for retailers to ensure customer satisfaction.

Since October 2017, Google Chrome—the browser used by almost half of all eBay buyers— has begun displaying the message “Not Secure” in the address bar when users visit standard HTTP pages or HTTPS pages that include non-secure HTTP content. Talk to inDemand about how to remove this content and ensure compliance.